PLCC - Private Label Credit Card

PLCC Program 

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As a customer...

1.1.1 - As a customer, I have the ability to join the Lucky Brand Private Label Credit Card (PLCC) Program 

1.1.2 - As a customer, I will navigate to the PLCC landing page from a link within PLCC marketing material on the site 

1.1.3 - As a customer, I will receive a sign up bonus discount upon signing up for the PLCC to be used in that session

1.1.4 - As a customer, I will receive a discount on all future purchases when using my PLCC card 

1.1.5 - As a customer, upon applying for the PLCC, a Lucky Brand Loyalty account will be created for me automatically if I do not already have one

1.1.6 - As a customer, If I use my PLCC for a purchase, and am awarded a discount, I will have the ability to donate or keep the dollar equivalent of the discount

As a business user...

1.1.7 - As a business user, I will have the ability to add PLCC marketing material to the site (i.e. content slots or pop up modals etc.)

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Header 

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As a customer...

1.2.1 - As a customer, I view an image of a shopping bag indicating how many products I have in my cart 

1.2.2 - As a customer. I have the ability to hover over the shopping bag image to view the mini cart

1.2.3 - As a customer, I will have the ability to click the 'Rewards' tab in the header to view a dropdown containing rewards program information 

1.2.4 - As a customer, If I am an authenticated Loyalty member, I will have the abillity to view my Loyalty Points, Tier, and signup date in the Rewards drop down

1.2.5 - As a customer, I will have the ability to navigate to the Loyalty landing page from the Rewards drop down 

1.2.6 - As a customer, I will have the ability to navigate to the PLCC landing page from the Rewards drop down 

1.2.7 - As a customer, I will have the ability to navigate to Alliance Data external site in order to manage my PLCC card from the Rewards drop down 

As a business user...

1.2.8 - As a business user, I will have the ability to add marketing content to the Rewards drop down 

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Footer 

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As a customer...

1.3.1 - As a customer, I will view PLCC content in the footer 

1.3.2 - As a customer, I will have the ability to navigate to the PLCC landing page from the footer 

1.3.3 - As a customer, I will have the ability to navigate from the footer  to Alliance Data external site  in order to manage my PLCC card 

As a business user...

1.3.4 - As a business user, I will have the ability to add marketing content to the footer 

https://comenity.net/luckybrand

PLCC Landing Page 

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As a customer...

2.0.1 - As a customer, I will view PLCC marketing material 

2.0.2 - As a customer, I will have the ability to navigate to Alliance Data to manage my account, if I am already a PLCC memeber 

2.0.3 - As a customer, I will have the ability to navigate to the Loyalty Landing page to view my Loyalty points 

2.0.4 - As a customer, I will have the ability to enter my pre- approval ID number in the text field on the PLCC landing page to navigate to my current PLCC offer 

2.0.5 - As a customer, I will have the ability to navigate to the PLCC Apply Now page 

As a business user...

2.0.6 - As a business user , I will have the ability to add marketing content to the page banner 

2.0.7 - As a business user, I will have the ability to populate three separate content slots with marketing material 

PLCC Apply Now 

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As a customer...

2.1.1 - As a customer, I will have the option to login using my existing Lucky Brand account credentials, or create a new account in order to apply for the PLCC 

2.1.2 - As a customer, I will have the ability to click a button to navigate to the PLCC Application Page (Reference: 2.2)

2.1.3 -  As a customer, upon logging into my Lucky Brand account using my email address and password, I will navigate to the PLCC Application Page (Reference: 2.3)

2.1.4 - As a customer, I will have the ability to read the PLCC terms and conditions by clicking a link from the PLCC landing page 

2.1.5 - As a customer, I will view a marketing banner at the top of the page 

As a business user....

2.1.6 - As a business user, I will have the ability to populate a banner with marketing content 

PLCC Application Page (Step 1)

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As a customer...

2.2.1 - As a customer, if I do not already have a Lucky Brand account, I will be required to create a Lucky Brand account as the first step of the PLCC application process 

2.2.2 - As a customer who does not already have a Lucky Brand account, I will be required to enter the following mandatory fields: 

• Email Address 
• Email Address Confirmation
• Password 
• Password Confirmation
• First Name 
• Last Name  
• Address 
• City 
• State 
• Zip Code 

2.2.3 - As a customer, upon clicking the 'Next' button the Lucky Brand account will be created and I will navigate to the PLCC Application Page

2.2.4 - As a customer, I will be notified in real time if I do not enter a requried field or if the information entered is invalid or incomplete in that field 

2.2.5 -  As a customer, I must acknowledge that I am also joining the Lucky Brand Loyalty program before continuing to the next step

2.2.6 - As a customer, I will view marketing material in the top banner 

As a business user...

2.2.7 - As a business user, I will have the ability to populate a banner with marketing content 

• Han: 2.2.3 - Instead of having a "next" button, can we just create a PLCC registration link on my account landing page? 
  • DR: Former user (Deleted) This is part of the App process, and has to remain as the two step process.
• By doing this, we will have same flow for SFCC account registration, Loyalty registration, and PLCC registration.

PLCC Application Page  (Step 2)

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As a customer who already has a Lucky SFCC account...

2.3.1 - As a customer, I will view a form with fields pre-populated with my Lucky Brand account information

2.3.2 - As a customer, I must enter the remaining mandatory fields to apply for the PLCC:

• TBD

2.3.3 - As a customer, I will click the 'Submit' button to submit my application for PLCC approval and navigate to the My Account Landing page 

2.3.4 - As a customer, I will view the disclosures as a I focus on the field 

2.3.5 - As a customer, I will have the ability to add one additional users to my PLCC account 

2.3.6 - As a customer, I will have the ability to enter the additional user information in order to be captured by Alliance Data 

2.3.7 - As a customer, upon selecting the additional users button, the required fields will expand 

2.3.8 - As a customer, I will be notified in real time if I do not enter a required field or if the information entered is not complete

2.3.9 - As a customer, I will have the ability to edit all pre-populated fields 

2.3.10 - As a customer, If I am not previously a Lucky Brand Loyalty member, I must acknowledge that I am joining the program before being allowed to continue

2.3.11 - As a customer, If I am a loyalty member, I will not view the checkbox to opt in for the loyalty program. 

The System...

2.3.12 - The system will perform a Fraud Check via Iovation upon submition of the application 

2.3.13 - If ADS determines the iovation data indicates fraud, the customer will see a pending message identical to the denied/pending modal 

As a business user...

2.3.14 - As a business user, I will have the ability to populate a banner with marketing content 

Welcome Modal 

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2.4.1 - As a customer, I will be notified via a modal that I have been accepted to the PLCC program 

2.4.2 - As a customer, I will have the ability to view my credit limit on the welcome modal 

2.4.3 - As a customer, I will have the ability to view my savings based on the value of my cart 

2.4.4 - As a customer, I will have the ability to view my available credit based on the value of my cart 

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Processing Application Modal 

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Error Modal 

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2.6.1 - As a customer, I will view a modal displaying an error message for the following errors:

• 400
• 403
• 401

Rewards Landing Page 

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As a customer...

2.7.1 - As a customer, I will have the ability to navigate to a content page displaying Lucky Brand reward program content 

2.7.2 - As a customer, I will have the ability to navigate to the PLCC Learn More page 

2.7.3 - As a customer, I will have the ability to Navigate to the Loyalty Landing Page 

2.7.4 - As a customer, I can naviagte between the 'Rewards Landing ' 'FAQ' and 'Terms and Conditions' pages using the designated links 

As a business user...

2.7.4 - As a business user, I will have the ability to populate a banner with marketing material 

2.7.5 - As a business user, I will have the ability to populate separate content slots with marketing material 

2.7.6 - As a business user, I will have the ability to direct customers to additional pages using links attached to CTA buttons 

Payment Method Page

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3.1.2 - Enhancement - PLCC not dependent on functionality 

PLCC does not have CVV and Exp Date is static date of 12/49 and not required for authorization approval.

3.1.2 NOTE:  PLCC BIN range is 7788402865000000 through 7788402869999999

My Account Landing Page (PLCC Denied)

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As a customer...

4.1.1 - As a customer, If my PLCC application has been declined or cannot be processed, I will view content specific to my scenario 

As a business user...

4.1.2 - As a business user, I have the ability to populate a content slot with marketing material specifc to the users who have been denied for the PLCC 

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My Account Landing Page (PLCC Approved)

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As a customer...

4.2.1 - As a customer, upon navigating to My Account ,when my PLCC application has been approved, I will view content welcoming me to the Lucky Brand PLCC program 

4.2.2 - As a customer, my new card number will be saved to my profile 

4.2.3 - As a customer, I will have the ability to view my card number at the top of the page 

4.2.4 - As a customer, I will view a message informing me about my sign up bonus discount available only for the current session

4.2.5 - As a customer, My new PLCC card will be saved as my primary payment method on My Account 

As a business user...

4.2.6 - As a business user, I have the ability to populate a content slot with marketing material specifc to the users who have been approved for the PLCC 

My Account Landing Page (Never Applied to PLCC)

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As a customer...

4.3.1 - As a customer, if I have never applied to the PLCC card, I will receive a different marketing message than if I have already applied and been approved or if I have already applied and been delayed/denied.

As a business user...

4.3.2 - As a business user, I have the ability to populate a content slot with marketing material specifc to the users who have never applied for the PLCC card 

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Welcome Email 

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As a customer...

5.1.1 - As a customer, I will receive an email welcoming me to the Lucky Brand PLCC program 

DR: Bronto to send email 4/20

Checkout Prescreen 

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As a customer...

6.1.1 – As a customer, I will be prescreened for the Lucky Brand PLCC upon entering my billing details in the checkout flow

6.1.2 – As a customer, if I choose to use the same shipping information for my billing information, I will be prescreened for the Lucky Brand PLCC upon checking the ‘Use this Address for Billing’ box

6.1.3 – As a customer, upon navigating to the next page, I will view the PLCC offer modal if I was pre-approved

6.1.4 – As a customer, I will have the ability to click a button to accept the pre-approval offer and navigate to the acceptance form

6.1.5 – As a customer, If I am not already a Loyalty member, I will have to opt in for loyalty prior to accepting my offer

6.1.6 – As a customer, If I am already a Loyalty member, I will not see the Loyalty checkbox and disclosure information

6.1.7 – As a customer, upon pre-approval, I will be provided with a pre-approval ID to be used later

6.1.8 – As a customer, If I do not have a U.S address, I will not be pre-screened

6.1.9 – As a customer, if country is null, I will be pre-screened for the PLCC

6.1.10 -  As a customer, I must acknowledge the Pre-Approval, if I do not, I will be notified being direct mail 

Alliance/BH 0509 re: 6.1.7 Typically the prescreen ID is not displayed to the customer.  This is fine if you want to display but we want to ensure that the customer understands what the ID is for if it is going to be displayed to the customer.  

Account Sign Up Prescreen

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As a customer...

6.2.1 – As a customer, upon entering the necessary information in the account signup form, a PLCC pre-screen will be triggered

6.2.2 - As a customer, when signing up for a Lucky Brand Account, I will be presented with the offer modal upon pre-approval

6.2.3 - As a customer, if I am not already a Lucky Brand Loyalty member, I must opt in before being able to accept my offer

6.2.4 - As a customer, If I am already a Lucky Brand Loyalty member, I will not view the opt in checkbox on the offer acceptance page

6.2.5 – As a customer, If I do not have a U.S address, I will not be pre-screened

6.2.6 – As a customer, if country is null, I will be pre-screened for the PLCC

Batch Prescreen 

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As a customer...

6.3.1 -  As a customer, I will be notified of my pre-approval via email or direct mail 

6.3.2 - As a customer, upon pre-approval I will view marketing material based around the PLCC 

The System...

6.3.3 - SFCC will retrieve an attribute from Relate to trigger specific marketing material to be displayed to the customer 

Prescreen Offer Modal 

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As a customer...

6.4.1 - As a customer, upon a pre-approval I will view a offer modal notifying me that I have been pre-approved for the Lucky PLCC 

6.4.2 -  As a customer, I will have the ability to accept or decline the offer from the modal 

6.4.3 - As a customer, If I close the browser without acknowledging the offer, I will receieve the offer by direct mail 

6.4.4 - As a customer, I will view a Pre-Screen ID that can be used at a later time

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Prescreen Acceptance Form 

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As a customer...

6.5.1 -  As a customer, upon accepting the pre-approval offer, I will navigate to the prescreen acceptance form 

6.5.2 - As a customer, I will have the ability to edit my pre-populated information on the offer acceptance form 

6.5.3 - As a customer, I will be required to enter all of the mandatory fields 

6.5.4 -  As a customer, I will have the option to submit or decline the offer 

• New page creation 

• New page creation

DR 5/1: To eliminate additonal LOE we will add a hyperlink that will open up to a new tab with the Loyalty content page

CLOSED

• New page creation

RC 4/27: The team asked about the number of verified users. Is having one authorized user an ADS requirement? They asked if they could add more than one user.

RC 4/27: The “Home Address Line 2” should not be a required field. Please remove the asterisk.

• Wires need update to include donation piece 
• Should be included in same step as credit card information 

RC 4/27: We need to call out somehow that donating to the foundation is forfeiting your 5% discount. The options can exist separately, but we didn’t see where the option exists to take your discount, or donate it to the foundation.

RC 4/27: There needs to be a section explaining the charity (and it sounds like the charity will change monthly?).

DR 5/1: We will add standard copy text below the donation CTA that Lucky will be able to edit to display whatever text they would like 

CLOSED

DR 5/1: We can add copy text for this below the donation CTA 

CLOSED

• Content spot needed for denial message 

• Content spot needed for approved message 
• Add credit card number to top of page 
• Content spot to view program details 

DR 5/1: This error would appear if there is a processing error from Alliance or a connection issue from SFCC 

CLOSED

RC 4/27: Currently the page shows a “yes, I’m interested option” and “no thanks.” Can we add a “remind me later” option? Or “email me my pre-approval id” or something to that affect?

RC 4/27: Is there a loader designed to appear while the customer is waiting to see if they were approved or if the application is under review?

DR 5/1:  PLCC not dependent on functionality 

CLOSED

DR 5/1: No, this process will only take 3-4 seconds 

CLOSED

What is the order of operations between the permutations across:

• Payment: CC, PLCC, Promotions, Taxes, Gift Cards, Split Tender, Donations, declines, etc.

What is the workflow in regards to the different Order Statuses, Payment Statuses, PLCC statuses, customer states and notifications though out the customer order?

• Situation: Returns, Card decline, Fraud, Chargeback, etc.
  
  • Permutations across CC, PLCC, Promotions, Taxes, Gift Cards, Split Tender, Donations, declines

DR: Former user (Deleted) Can you comment on this please? 4/13

DR: Nothing will change 4/20

Lynn Hughes (Unlicensed) Please validate 4/13

DR: These willl be sent from Bronto 4/20

• Should the primary address be passed to the Application site for population?
• If there was no primary address or the address is different from the account Main address, should this value should be passed back from the application and repopulated into the main address value?

 Yes, this is the best practice for pre-approvals.  The pre—approval should pop within a modal or inserted as part of the checkout after the customer name and billing information is captured and a pre-approval is returned for that specific customer.

Michael Kolowski (Unlicensed) Can you please confirm? 4/13

DR: Former user (Deleted) to follow up with email 

DR: Yes, Relate is aware, and it has been added to the technical specification 4/25

DR 4/26: The following fields are required to perform a pre-screen. 

• First 
• Last 
• Address
• City 
• State 
• Zip

The prescreen will trigger when the user leaves focus of the Zip Code field 

Former user (Deleted) Tech spec needs to be updated.

DR 4/26 - We need to know the required fields in order to run a pre-screen Bob Horner (Unlicensed)

BH 4/26 - what additional information is needed beyond the Prescreen Acceptance specifications?

Former user (Deleted) Please confirm. 4/13

DR: This will happen upon the required information being entered, upon leaving the last required field, the prescreen will trigger. 4/20

Bob Horner (Unlicensed) Lynn Hughes (Unlicensed) Can you follow up with Alliance on the required data to prescreen a customer?

BH 4/26: we will give the customer an opt out of Marketing Materials check box

DR: The user will be requried to join Loyalty in order to apply for the PLCC 4/20

DR: We are all set with information from Relate... Closing on 4/26

BH 4/24: Michael responded to Dylan in Email on 4/23 - is any additional follow up needed?

DR: Bob Horner (Unlicensed) Lynn Hughes (Unlicensed) Will need to follow up with Michael Kolowski (Unlicensed) at Relate 

DD: Followed up email with feedback for Michael Kolowski (Unlicensed) regarding additional data Relate needs to store 4/26

GJ 4/30  Question then is for Lucky:  are they agreeable to storing the actual PLCC number in the repository?  Concern is that a security breach could expose these untokenized  account numbers and make them readily available for unathorized use.

BH 4/30: confirmed that Alliance cannot accept tokenized value - is there more to this question??

DR 4/26: SFCC functionality allows the card number to be displayed to the authenticated user in the saved payment methods

Former user (Deleted) Can you clarify? 4/13

Reference: Question 4

DR: Lynn Hughes (Unlicensed) Bob Horner (Unlicensed) can you confirm

Add functionality to My Account page to show possible savings if the user would have been a PLCC member. 

By clicking the 'Rewards' button in the top nav, the user will navigate to the Rewards Landing Page

In the Rewards dropdown SIGN IN and CREATE ACCOUNT should instead be one button, APPLY NOW, since you will need to select anyways on the next page

Account Registration Page Updates:

• Add  subtitles breaking out into separate sections
• Move the content (i.e. First Name) inside the field, to be cleaner. It will be replaced when you begin typing
• If possible, group the Street Address into one field that expands when you begin typing
• Can both boxes be auto-checked, or can we remove both boxes entirely and replace with a statement that by creating an account, you agree to receive marketing messages from Lucky Brand? (legal question)
• If you land on this page directly because you already have an account and your info is auto-populated, the messaging should be different than if you landed on this from the previous page, and should ask you to verify your information.
• Currently the DOB is not auto populating from the previous page.
• We should call out that the second Phone Number is Optional, if it is?
• APR info should also be scrollable
• The CTA will be APPLY NOW or SUBMIT

For the 'In Progress' PLCC Modal 

• This should include messaging that while you are waiting, you can enjoy the perks of your loyalty account, so that users know they have been enrolled in loyalty. They will also receive a welcome trigger e-mail.

• This is content and can be updated by the Lucky Team 
• Email to be handled by Bronto, Trigger to be handled by Accenture 

• Online Marketing and Merchandising in regards to Lucky Brand Credit Card Subsequent Purchases Rewards
• Online Marketing and Merchandising in regards to Lucky Brand Loyalty Program 

Transition from Loyalty account creation to PLCC Application – When transitioning to PLCC application page without inputting birthdate previously in the Loyalty account page, the birthdate defaults to Jan. 1 with text in the Year field showing text that states “year”. We want to remove the default date and make it clear birthdate is required.